✅ Hohm Tech Warranty 

Note: "Cell(s)" refer to batteries.

📦 Warranty Claim Requirements

To request a replacement or service under warranty, you must include all of the following items in your return:

1. ✅ A verifiable copy of your original purchase receipt.

2. ✅ For batteries purchased over 180 days ago, include a photo showing your Hohm Tech charger and a government-issued photo ID (both must be clearly visible in the same photo).

3. ✅ Batteries must be shipped in their original packaging or in a non-conductive protective case.

   • Protective cases will be returned with your replacement.

4. ✅ A completed Warranty Form (available below).

⚠️ Damaged lithium-ion batteries must be shipped using a ground service, in compliance with shipping regulations. This does not apply to fully discharged cells.

❌ Warranty Exclusions

Warranty claims will be void if any of the following conditions apply:

• The battery is bent, dented, distorted, punctured, or otherwise physically damaged.

• Signs of corrosion or exposure to liquids are present.

• The battery has been altered, including changes to the wrapper, label, or coating (painting, rewrapping, etc.).

No warranty will be granted without full compliance

with the packaging and documentation requirements.

🔒 Limitations of Coverage

This warranty is non-transferable and applies only to the original purchaser of the Hohm Tech product. It does not cover accessories used with the product or damage resulting from:

• Improper use or care

• Failure to follow product instructions or safety guidelines

• Unauthorized modifications or tampering

Note: Hohm Tech will replace battery cells that have a compromised wrapper or label, as consumer safety is a top priority.

📋 Warranty Process

Step 1: Contact us

Step 2: Package the following:

• Your Hohm Tech product

• Completed Warranty Form

• Copy of your original receipt

• Any additional requested documentation

Ship all items to the address listed on the Warranty Form.

Step 3: Hohm Tech will evaluate your submission within 10 business days (Mon–Fri).
Tracking information for any replacement will be sent to the email provided on your form.

For questions, email Hohm Tech Warranty Support at Support@18650BatteryPartners.com Warranty assessments are not available by phone. 

Battery Resources

Hohm Tech International, Ltd works directly with Indonesia Chemistry, its affiliates, and recognized industry regulatory bodies to ensure the delivery of safe, reliable, and high-performance battery cells. Our logistics operations strictly comply with all applicable safety and transportation regulations.

Certifications & Compliance

Where applicable, Hohm Tech cells hold certifications and approvals from the following organizations:

• UL

• IEC

• IATA

• FCC

• European Commission

• United Nations

Testing & Safety Compliance

• UN38.3 Testing Compliance
  Hohm Tech cells and batteries have passed all relevant tests in accordance with Section 38.3 of the UN Manual of Tests and Criteria.

  • Report Numbers: LCS1511020090S & LCS1511020091S

• CE Certificate of Conformity

  • Report No: SIT151027290ER

• IEC 62133-2 Certification

  • Report No: SIT19020212160101-5SR

• RoHS Compliance

  • Report No: SIT151027290RR

• IATA Certification for Sea & Air Transport

  • Report No: PEKZS20151130018ZF0001

• Material Safety Data Sheet (MSDS)

  • Shipping carriers can call (800) 916-1357 for the most current version.

Battery Transportation Regulations

For detailed rules and compliance requirements, visit:
U.S. Department of Transportation – Battery Shipping Guidelines
(Effective July 2014)

Additional Battery Information & Technical Resources

• Mobile Power Solutions

• Battery University

• CSZ Industrial

• Portable Rechargeable Battery Association (PRBA)